Our experience tells us that you will be delighted with your fixture(s). If, however, a purchase fails to meet your expectations, we will gladly exchange or refund the item. We are unable to accept return items that have been installed or items that are not in their original condition. We also cannot accept return any custom-built fixtures, including those built to a specified length or with custom options such as switches, damp location or GU24 sockets. Returns must be made within 45 days of the ship date. Before returning the item, contact our Customer Service Department for an RGA number and shipping instructions. Repack the items carefully in the original packing materials, giving each item at least two inches of padding. Unfortunately, we cannot refund items damaged in transit to us, so we suggest purchasing additional insurance when shipping items. Products returned without an RGA number will be charged a 20% restocking fee.

Did we make a mistake on your order? Our hardworking and conscientious sales associates and craftspeople apologize for any inconvenience the mix-up may have caused and promise to help correct the mistake. Give us a call right away so we can help remedy the situation. Thanks for your patience and understanding.

We believe strongly in the quality and authenticity of our products and service but realize there is always room for improvement. We welcome and value suggestions and feedback. If we have not exceeded your expectations, please let us know how we can serve you better: